People hate your website, now what?

So there you are, site has been completely built and in your opinion it couldn’t be better. Then it happens…. BAM… someone complains that they can’t find something on the site. Then another complaint…. BLAMMO… they can’t see the site at all in their IE6 browser. Suddenly you realize that though your site looks beautiful in Firefox, and to you it makes total sense navigating your way around, your users aren’t having the same experience as you are. Read more...